FAQ
Is return shipping free?
No, returns are not free the shipping fee is for the customer.
What are the return conditions?
Our return policy guarantees that you can return your order within 30 days of receipt for any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.
THRIVIN GYMWEAR also accepts returns of items purchased during a sale. Items bought during a sale can be exchanged for another product, a voucher, or the purchase price.
How long does it take to exchange a product?
If you indicate that you want to exchange a product when you register your return, we will start this process immediately. This ensures that your exchange is processed within a few days.
What can I do if my exchange product is no longer available?
Contact the customer service team for options. We will keep you informed about when the product will be available again. If you have already made your return and the product is out of stock, we will contact you to find a solution together.
Where can I find my order number to register my return?
You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to assist you.
What should I do if a product is defective or damaged?
Unfortunately, sometimes a product may get damaged during shipping or production. We are happy to resolve this for you. Send a message to [email protected] with a photo of the issue. Our customer service will work with you as quickly as possible to find a solution.
What should I do if I want to return my order after the return period has expired?
Remember to deliver your return within the 30-day period before the return period expires. If this is not possible, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for options.
How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 working days. You can see when the package has arrived at our warehouse on the track and trace you receive with your return shipment. From that moment, the 10 working days start. Once the refund has been made, you will receive a notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
Business Contact
- Email: [email protected]
- Contact Page: www.thrivin-gymwear.com/contact
Our customer service is available from Monday to Friday, 09:00 to 17:00.