How to return a product

What is the return period?

You can return your order within 30 calendar days of receiving it, for any reason.

To be eligible for a return:

• Products must be unworn and unwashed, in resalable condition with all labels and tags attached.

Products that do not meet our Returns Policy conditions, or are otherwise ineligible, cannot be accepted or refunded, and will not be returned to the customer.

How do I request a return?

All returns must be registered via our website.

To request a return:

1. Go to ‘Request a return’ on the bottom of our website

2. Enter your order number and email address

3. Select the product(s) you wish to return and your preferred return option

4. Follow the instructions provided to complete your return

Once your return is registered, you will receive further instructions by email.

Please note that all returns must follow our official Returns process. Thrivin is unable to process returns sent to unauthorized addresses.

Do I have to pay for return shipping?

Yes. Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.

Can I return a product after the return period has passed?

Returns must be sent within 30 days of receiving your order. 

If this is not possible, please contact our Customer Support team to find a solution together.

Can I return multiple products in one shipment?

Yes. You can return multiple products from the same order in one package.

Can I return products bought during a sale?

Yes! Sale products can be returned.

You can choose one of the following options when you register your return: 

• Exchange for another product
• Receive a voucher for the product value

Refund of the purchase price (return shipping costs apply)

Exchanges & size changes

How do exchanges work?

Select exchange when registering your return.

• We will:
  - Reserve stock where possible
  - Process your exchange within a few days after registration
• Note: Exchanges are subject to availability

What if my exchange product is no longer available?

• Our Customer Support team will contact you to find the best solution together:
  - Alternative product
  - Voucher
  - Refund

You’re never left without options!

Where can I find my order number?

• Your order number can be found in your confirmation e-mail.
• Can’t find the email? Please contact our Customer Support team.

Product issues

What if I receive a damaged or defective product?

If your product arrives damaged or defective, please fill in a contact form with your order details and photos of the damage. We will come back to you as soon as possible.

What if I receive the wrong product or a product is missing?

Please contact our Customer Support team as soon as possible by e-mail or contact form. 

We will provide you with a resolution as quickly as possible.

Refund timelines

When will I receive my refund?

Once your return is received and approved, we will process your refund within 10 business days.

All refunds are issued to the payment method used for the original order. Requests to change the refund account cannot be accommodated.

You will receive a confirmation when the refund is issued. Please allow up to 3 business days for the refund to appear in your bank account. 

You can track your return with the return tracking link to see the status of your return.

Returns policy

Where can I find your returns policy?

You can find our returns policy by clicking here.